Tiny Voyages

Support

The easiest way to reach us is Settings → Contact us in the app. You can also email [email protected]. We answer in English or Japanese, usually within two business days. For a bug, it helps to include your iPhone model, iOS version, the app version and what you were doing.

Frequently asked questions

My records are missing

  1. Check that this iPhone is signed in to iCloud with the same Apple Account, then keep Tiny Voyages open for a moment so it can sync.
  2. Still missing? Go to Settings → Data and backups → Restore from a backup on this iPhone, and pick a date from before they went missing. This only adds records back; nothing you have now is removed.
  3. If you exported a file, choose Import data on the same page.

If none of this helps, contact us and we will help first.

Moving to a new iPhone

With iCloud sync on (free), your records appear on any device signed in with the same Apple Account. You can also export all of your data from Settings → Data and backups and import it on the new device.

My Pro purchase isn’t showing

Tap Restore purchases in Settings. You need to be signed in with the Apple Account you used to buy it.

How do I cancel or change my plan?

Go to iPhone Settings → your name → Subscriptions, or in the app Settings → Tiny Voyages Pro → Manage subscription. You can change your plan in the same place. Cancel at least 24 hours before the next renewal date so you are not charged for the next period. You keep Pro until the end of the period you paid for.

Will I be charged after the free trial?

Only if you don’t cancel at least 24 hours before the trial ends; then the yearly price is charged when the trial ends. The app reminds you about two days before the trial ends (by notification if you allow them, otherwise on the home screen).

I bought Pro for life, but my subscription is still renewing

Buying Pro for life does not cancel a subscription automatically. Cancel the subscription in your Apple Account subscription settings so you are not charged again.

I’d like a refund

Apple handles payment, so please request a refund from Apple (Report a Problem).

What happens if I stop Pro?

Your records and postcards stay. Pro-only destinations and features lock until you get Pro again.

Apps aren’t being blocked

Blocking uses Screen Time. Check that Tiny Voyages is allowed in iPhone Settings → Screen Time. If Screen Time is restricted on your iPhone (for example, by parental controls), apps cannot be blocked. Blocking lifts when each trip ends.

Trip notifications don’t arrive

Check that notifications are turned on in the app’s Settings → Notifications, and that Trip notifications are on there. Then check that notifications for Tiny Voyages are on in iPhone Settings → Notifications. If you use a Focus, allow Time Sensitive notifications for Tiny Voyages.

What does the app send?

The app sends usage data and crash reports with a random ID instead of your name. In the European Economic Area, the United Kingdom and Switzerland, it sends them only if you agree. It never sends your intentions, category or goal names, or anything from Screen Time. Turn it off or on anytime in Settings → Data and backups → Share usage data. See the Privacy Policy for details.

I want to start over

Settings → Data and backups → Erase all data removes your records from this device and from your iCloud. This cannot be undone, so export your data first if you may want it later. Pro stays with your Apple Account.